Privacy Policy

Last Updated: August 18, 2026

We’re a privacy-first carrier, which means that we hold in the highest importance decisions around how we collect, use, and protect the data you share with us while using our services. It’s with that approach in mind that we’ve created this Privacy Policy as a central pillar of promises to you, rather than as an afterthought. If you have concerns about our Privacy Policy, or you otherwise have comments, please, let us know.

This Privacy Policy applies to the processing of personal information by Private Tech Inc. dba Cape (“Cape,” “we,” “us,” or “our”) on our website available at (the “Website”) and on our private and secure mobile carrier service (the “Cape Mobile Carrier Service”), as well as any of our other online or offline offerings which link to, or are otherwise subject to, this Privacy Policy (together, the Website and the Cape Mobile Carrier Services are referred to as the “Cape Services”).



1. Information We Collect

We collect information that you provide to us, information we collect automatically when you use the Website, and information from third-party sources, as described below.

A. Information You Provide to Us Directly

We may collect information that you provide to us.

  • Subscription Information. When you sign up for Cape Mobile Carrier Service, you will be prompted to provide to Cape certain information. We try to keep the information to the minimum possible—as such, we do not collect your name, only your phone number and zip code.
  • Payment Information. We do not directly collect or store full credit card numbers entered through our Cape Services. Instead, our third party payment processor, Stripe, processes all payments and generates a token, stripped of sensitive information, that is stored on our systems to confirm payment. We may collect some information and details associated with your payment for the Cape Services. In particular, we collect and keep your zip code as long as necessary to comply with state, municipal, and other local tax payment and reporting obligations. To enable Stripe’s fraud checks, we also collect device model, operating system, payment status, and payment history.
  • Your Communications with Us. We, and our service providers, may collect the information you communicate to us, such as through email, when you request customer support or use our web chat tool. However, your email or other voluntarily provided information will never be associated with your Cape Mobile Carrier Service account, meaning we cannot link your email to your phone number or other personal details. If you contact us through the chat features we offer on our Website or in our app, we may monitor and retain those chat communications and store them with our service providers for up to two months in order to improve our service. We will retain that information for as little time as possible to provide you with support and service, and our default is to delete data when possible.
  • To Sign Up for Our Mailing List. If you sign up for our mailing list via the Website, we will collect your email. We will use your email to send you news about Cape and its products. If you become a Cape customer, we will not associate your email with your Cape account, so we would not be able to link your email with your phone number or other personal details.
  • Surveys. We may contact you to participate in surveys. If you decide to participate, we may ask for information from you in connection with the survey. We will not associate your survey responses with your Cape account.
  • Interactive Features. We and other platforms integrated with our Website may collect information that you submit or make available through our interactive features (e.g., messaging features, commenting functionalities, forums, blogs, and social media pages). Any information you provide using the public sharing features of the Website will be considered “public.”
  • To Provide You with our Service Coverage Map. We and our third-party service provider will collect your address if you choose to enter it on the Website to determine whether Cape will offer cell phone coverage in your area. Like all other data collected on the Website, this will not be associated with your Cape account, should you choose to become a customer.
  • Sweepstakes or Contests. We may collect information you provide for any sweepstakes or contests that we offer. In some jurisdictions, we are required to publicly share information of sweepstakes and contest winners.
  • Job Applications. If you apply for a job with us, we and our service providers hosting our recruiting platform will collect any information you provide in connection with your application, such as your contact information and CV.
  • Device Purchases. If you purchase a device, we use the information you provide us including a mailing address to fulfill that request.


B. Information Collected Automatically

We may collect information automatically when you use the Services. We are always looking for ways to minimize the collection of personal information while providing you with the best experience.

  • Collected through the Website: We may collect information about your device, such as your Internet protocol (IP) address, user settings, browser or device type, and location information (including, as applicable, approximate location derived from IP address and approximate locations via time zones).
  • Collected through the Cape Mobile Carrier Service: See the table in below.
  • Network Diagnostic Information, on an Aggregated or De-Identified Basis. We may use de-identified and/or aggregated network diagnostic information to monitor, maintain, and improve the quality of our network. If we create or receive de-identified information, we will not attempt to reidentify such information, unless required to comply with applicable laws.
  • Website Usage Information. We may collect information about your use of the Website, such as the pages that you visit and when, information about the links you click, the frequency and duration of your activities, and other information about how you use the Website. This information is never associated with Cape customer accounts.
  • Web Beacons. We may also include web beacons in e-mails to understand whether messages have been opened, acted on, or forwarded. Again, this information is never associated with Cape customer accounts.


2. How We Use Customer Data

We use customer data for a variety of business purposes, including to provide the Cape Services, for administrative purposes and with your consent as described below.

A. Provide Mobile Services and Website Functionality

We use customer data to provide the Cape Services, such as:

  • To provide the Cape Services, specifically connecting phone calls, SMS/Text, and 911;
  • Communicating with you if you contact Cape support, sign up for email updates or other voluntary offerings such as registering for events or participating in sweepstakes;
  • Processing your application if you apply for a job;

B. Administrative Purposes

We use your information for various administrative purposes, such as:

  • Measuring interest and engagement in the Cape Services;
  • Improving, upgrading, or enhancing the Cape Services;
  • Detecting security incidents;
  • Processing payment methods for products and the Cape Services purchased;
  • Ensuring internal quality control and safety;
  • Debugging to identify and repair errors with the Cape Services;
  • Auditing relating to interactions, transactions, and other compliance activities;
  • Enforcing our agreements and policies; and
  • Carrying out activities required to comply with our legal obligations.

C. Marketing

We will not share your information with third parties to send marketing communications.

D. With Your Consent or Direction

We may use your information with your explicit informed consent, or as otherwise directed by you.

E. To Provide You Spam Filtering Functionality

When you send SMS and MMS messages via the Cape Mobile Carrier Service, we store suspected spam messages for up to seven days. These are encrypted with the customer’s private key so that Cape cannot read them. Metadata indicating the participants of the suspected spam message conversations are hashed and encrypted. Cape can review the content of user-reported spam SMS and MMS in order to improve our spam detection. Such content is always PII-masked to best effort before review.

3. How We Disclose Your Information

We disclose information to third parties to provide the Cape Services, to protect us or others, or in the event of a major business transaction such as a merger, sale, or asset transfer, as described below.

We do not sell your personal information.

A. Disclosures to Provide the Cape Services

We always seek to minimize the amount of information we collect. What information we do collect, we may disclose to the categories of third parties described below. We try to share the minimum amount of information with third parties necessary to provide you with the Cape Services.

  • Service Providers. We may disclose information to third-party service providers that assist us with the provision of the Cape Services. This may include, but is not limited to, service providers that provide us with wireless communication services, hosting, mapping coverage services, customer service, email campaign services, network and other analytics, marketing Website, IT support, and related services. In addition, information and chat communications may be disclosed to service providers that help provide our chat features.
  • Network Service Providers. We may share your information with network service providers and partners to provide you with the Cape Mobile Carrier Service. Once your personal information is shared with our network service provider, it will also be subject to our network service provider’s privacy policy.
  • Third-Party Services You Share or Interact With. The Website may link to or allow you to interface, interact, share information with, direct us to share information with, access and/or use third-party websites, applications, services, products, and technology (each a “Third-Party Service”) such as maps and video players.

    Any information shared with a Third-Party Service will be subject to the Third-Party Service’s privacy policy. We are not responsible for the processing of information by Third-Party Services. Third-Party Services must meet our vendor management policy, viewable in our .

B. Disclosures to Protect Us or Others

We may access, preserve, and disclose any information we store associated with you to external parties if we, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal process, such as a court order or subpoena; protect the rights, property, or safety of our company or of any third party; prevent or stop any illegal, unethical or legally actionable activity; enforce our policies or contracts; collect amounts owed to us; comply with our legal obligations such as assisting with an investigation or prosecution of suspected or actual illegal activity.

C. Disclosure in the Event of Merger, Sale, or Other Asset Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, purchase or sale of assets, transition of service to another provider, or other similar corporate transaction, your information may be disclosed, sold, or transferred as part of such a transaction. The acquirer would be required by law not to treat your information in a manner that is materially inconsistent with the promises made in this Privacy Policy without providing you notice or obtaining your consent.

D. Disclosures for Location-Based Services

We use location information to route wireless communications and to provide 911 service, which allows emergency services to locate your general location. In case of an e911 call, we may disclose, without your consent, the approximate location of a wireless device to a governmental entity or law enforcement authority when we are served with lawful process or reasonably believe there is an emergency involving risk of death or serious physical harm. Depending on your device, you may also be able to obtain a wide array of services based on the location of your device (for example, driving directions, enhanced 411 Directory Assistance or search results, etc.). These data services, known as Location-Based Services (“LBS”) are made available by us and other entities, usually via applications. These services use various location technologies and acquire location data from various sources. These applications and services use various location technologies (including Global Positioning Satellite (“GPS”), Assisted GPS (“AGPS”), cell ID and enhanced cell ID technologies) to identify the approximate location of a device, which is then used in conjunction with the application to enhance the user’s experience (for example, to provide driving directions, to provide enhanced 411 Directory Assistance or search results, etc.). LBS may, or may not, involve any interaction with or dependency on our supplier’s network, and location-based services may or may not look to our network to obtain location data. Where our network supplier allows third parties the capability of accessing data about your location that is derived from our supplier’s network, our network supplier requires those third parties to observe specific privacy and security protections consistent with this policy. It is important that you understand the location capabilities and settings of your device, and that you carefully read and understand the terms under which these services are provided – whether by us or another entity. You should carefully review the privacy policies and other terms of third parties with whom you have authorized the sharing of your location information, and you should consider the risks involved in disclosing your location information to other people. Where we provide a location-based service, you will receive notice of the location features of the service and collection of location data is with your consent. You will be provided options for managing when and how such information should be shared.


4. Your Privacy Choices And Rights

Your Privacy Choices. The privacy choices you may have about your information are described below.

  • Email Communications. If you receive an unwanted email from us, you can use the unsubscribe functionality found at the bottom of the email to opt out of receiving future emails. We may also send you certain non-promotional communications regarding us and the Website, and you will not be able to opt out of those communications (e.g., communications regarding the Website or updates to this Privacy Policy).
  • Text Messages. If you authorize us, we may send you text messages to inform you about important updates regarding your account and the Cape Mobile Carrier Service. If you receive an unwanted text message from us, you may opt out of receiving future text messages from us by following the instructions in the text message you have received from us or by otherwise contacting us as set forth in “” below
  • “Do Not Track.” Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Our Website responds to or honors DNT signals or similar mechanisms transmitted by web browsers.


5. International Transfers Of Information

All information processed by us may be transferred, processed, and stored anywhere in the world, including, but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live.

6. Children's Personal Information

The Cape Services are not directed to children under 13 (or other age as required by local law outside the United States), and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has uploaded personal information to the Website in violation of applicable law, you may contact us as described in “” below.

7. Third-Party Websites And Applications

The Cape Services may contain links to other websites or applications and other websites or applications may reference or link to the Cape Services. These third-party websites or applications are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen, or approve, and are not responsible for, the privacy practices or content of such other websites or applications. Providing personal information to third-party websites or applications is at your own risk.

For more details on retention periods for specific types of sensitive data, .

8. Retention of Information

We will keep it only as long as it is useful to provide you with cell phone service, or if you provided your email via our website, to send you updates until you unsubscribe. We prefer to delete data, not store it.

We want you to know how long we keep especially sensitive information about you, and we are always working to collect and store less information, for less time.

Data type

When collected

Connected to
user account?

Why is it collected
and how it is used

Retention by Cape

Network attach data

When your phone attaches to a network upon powering on, coming out of airplane mode, moving into coverage, upon rotating an IMSI, or crossing into a new network

Yes

To provide connectivity and to enable the feature

1 month

Name

Not collected

N/A

N/A

N/A

Street address

Not collected

N/A

N/A

N/A

Zip code

At payment

Yes

Required for Cape to pay state and municipal taxes, and for Stripe to process your payment

For tax reasons, we must keep zip code for 3 years

Phone number

At sign-up

Yes

Required for you to be able to make and receive voice calls, SMS, and MMS

If you are no longer a subscriber of Cape, we will not retain records of your phone number’s activity longer than 30 days.

Location - Time of Arrival (TOA)

When your phone connects to a cellular base station

No

Network management

Cape does not receive this data.

Location - Angle of Arrival (AOA)

When your phone connects to a cellular base station

No

Network management

Cape does not receive this data.

Observed Time Difference of Arrival (OTDOA)

When your phone connects to a cellular base station

No

Network management

Cape does not receive this data.

Location - GPS Coordinates

Only if you use e911 services.

Only if you use e911 services.

To locate you in the event of an emergency.

Cape does not receive this data.

Location - Cell ID (which identifies a geographic area of coverage provided by a network tower)

When your phone connects to the network

Yes

To ensure connectivity, and for billing reconciliation

Up to 30 days. For data sessions, our partners who help us connect to subscribers on other networks may keep this longer.

Location - Enhanced Cell ID (E-CID)

When your phone connects to a cellular base station

No

Network management

Cape does not receive this data.

Location - IP based

Never

N/A

N/A

N/A

IP address

When you call, text, or use data, or use Voice over WiFi

Yes

Fraud prevention, and to provide you with service

IP addresses in CDRs are deleted after a day (see “Call Detail Records” below).

IP addresses used as part of IMS registration for Voice over WiFi calling are kept for 7 days.

IP addresses associated with payment are kept for fraud prevention.

Call Detail Records (CDRs, also known as call logs)

When you send or receive a call or text, or when you use data

Yes

For billing, compliance, financial reconciliation, and spam call analysis and blocking

CDRs generated by Cape are . For data sessions, our partners who help us connect to subscribers on other networks may keep this longer.

Billing CDRs

When Cape’s MNO partners bill Cape for using their mobile network, they send evidence of network usage in the form of CDRs (TAP3, NRTRDE). Some partners use a data clearinghouse to share this supporting evidence, while others send the CDRs directly to Cape.

Yes

Detect and dispute bills from roaming partners.

30 days.

Browser history

Not collected

N/A

N/A

Egress data, including DNS queries, is not inspected by Cape (for example, via deep packet inspection of data flows)

Email

At sign-up, if you choose to sign up on our website. You can avoid providing email by signing up directly from the Cape app.

Yes

To email you your activation kit

None

Subscriber SIM number (IMSI)

At sign-up

Yes

Required to ensure connectivity across networks and billing reconciliation

If you are no longer a subscriber of Cape, we will not retain records of your phone number’s activity longer than 30 days. See CDRs

Device number (IMEI)

When your phone connects to the network

Yes

Our partners may capture this information to screen for stolen devices and fraud.

1-360 days. See CDRs

SMS/MMS

When you send an SMS or MMS

Yes

Undelivered messages are stored to reattempt delivery, and suspected spam messages are stored hashed and encrypted with the customer private key

7 days

Secondary number messages

When you send or receive messages using Secondary Numbers

Yes

To provide you with messaging service

Determined by subscriber

Voicemail

When someone leaves you a voicemail

Yes

To provide you with voicemail service

Upon port-out or 60 days after cancellation

MAC address (an identifier for your device)

When your phone connects to the network

Yes

Network security and management

Cape does not receive this data

Customer service communications

When you contact customer service with a question that requires us to troubleshoot your billing, onboarding, port-in or port-out, network issues, and other account-specific topics that you can’t resolve on your own within the app

Yes

To allow our customer support team to address account-specific issues that you can’t resolve on your own within the app

120 days

9. Updates To This Privacy Policy

We may update this Privacy Policy from time to time. If we do, we’ll always let you know by posting the updated Privacy Policy on our Website, and we may also send other communications.


U.S. State Privacy Laws

a. California Privacy Rights Disclosure

If you are a California resident, the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA), and the California Online Privacy Protection Act (CalOPPA), provide you additional rights with respect to your Personal Information. California law permits our customers who are California residents to request certain information about our disclosure of their personal information to third parties for direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. To make such a request, email us at the address below.

In addition, California law provides residents with the following additional rights with respect to your Personal Information:

  • The right to know what personal information we have collected, used, disclosed and sold about you. You may submit a request to know by using the contact information detailed in this Section. You also may designate an authorized agent to make a request for access on your behalf.
  • The right to request that we delete any personal information we have collected about you. You may submit a request for deletion by using the contact information detailed in this Section. You also may designate an authorized agent to make a request for deletion on your behalf.

California residents may also have the right not to be subject to automated decision-making, including profiling, where it would have a legal or similarly significant effect on them; and the right to data portability with regard to the data they provided to us. If you exercise any of these rights and submit a request to us, we may verify your identity. We also may use a third party verification provider to verify your identity. Your exercise of these rights will have no adverse effect on the price and quality of our goods or services.

b. Connecticut Data Privacy Rights

If you are a Connecticut resident, An Act Concerning Personal Information Privacy and Online Monitoring (Public Act No. 22-15) provides you additional rights with respect to your personal information. The Act grants Connecticut consumers the right to (A) access, correct, delete and obtain a copy of personal information that we collect, and (B) opt out of the processing of personal information for the purposes of (i) targeted advertising, (ii) certain sales of personal information, or (iii) profiling.

c. Utah Consumer Privacy Rights

If you are a Utah resident, the Utah Consumer Privacy Act (UCPA) (S.B. 227) gives consumers a number of rights related to their personal information, including the right to: (A) access and delete personal information, (B) opt out of the collection and use of personal information for certain purposes, and (C) obtain a copy of their personal information.

d. Virginia Consumer Data Privacy Protection Act

If you are a Virginia resident, the Virginia Consumer Data Protection Act (“VCDPA”) (Va. Code § 59.1-575) allows for consumers to request that the company collecting their personal information: (A) confirm if the company is actually processing their personal information, (B) correct inaccuracies in the consumer’s personal information that is collected by the company, (C) delete personal information provided by or obtained about the consumer, (D) obtain copies of the personal information collected by the company, and (E) opt out of the processing of personal information for purposes of targeted advertising, the sale of personal information, or further profiling.

e. Colorado Privacy Act

If you are a Colorado resident, the Colorado Privacy Act (SB21-190) gives consumers a number of rights related to their personal information, including the right to: (A) access and delete personal information, (B) opt out of the collection and use of personal information for certain purposes, and opt out of secondary use of such data.

f. Delaware Personal Data Privacy Act

If you are a Delaware resident, the Delaware Personal Data Privacy Act (HB-154) gives consumers a number of rights related to their personal information, including the right to: (A) know what information is being collected about them, (B) see the information, (C) correct any inaccuracies, or (D) request deletion of their personal information that is being maintained by entities or people.

g. Iowa Consumer Data Protection Act

If you are an Iowa resident, the Iowa Consumer Data Protection Act (ICDPA) gives consumers a number of rights related to their personal information, including the right to: (A) know what information is being collected about them, (B) see the information, (C) correct any inaccuracies, or (D) request deletion of their personal information that is being maintained by entities or people.

h. Montana Consumer Data Privacy Act

If you are a Montana resident, under the Montana Consumer Data Privacy Act (MCDPA), companies who collect personal information from Montana residents must receive clear consent before processing such personal information. The Act also grants Montana residents the right to (A) access, correct, delete and obtain a copy of personal information that we collect, and (B) opt out of the processing of personal information for the purposes of targeted advertising.

i. Oregon Consumer Privacy Act

If you are an Oregon resident, the Oregon Consumer Privacy Act (SB-619) gives consumers a number of rights related to their personal information, including the right to: (A) access and delete personal information, (B) opt out of the collection and use of personal information for certain purposes, and (C) obtain a copy of their personal information.

j. Texas Data Privacy and Security Act

If you are a Texas resident, the Texas Data Privacy and Security Act (HB 4) allows for Texas residents to request that the company collecting their personal information: (A) confirm if the company is actually processing their personal information, (B) correct inaccuracies in the consumer’s personal information that is collected by the company, (C) delete personal information provided by or obtained about the consumer, (D) obtain copies of the personal information collected by the company, and (E) opt out of the processing of personal information for purposes of targeted advertising, the sale of personal information, or further profiling.

10. Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or to exercise your rights as detailed in this Privacy Policy, please contact us at: .